- Is at least eighteen (18) years of age or above
- That in the event any product delivery is delayed or is returned from its destination on your account (e.g., providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you
- You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time
- If at any time, the information provided by you is found to be false or inaccurate the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you
- Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail.
- Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will initiate a refund, if any, on the order/product, if any, made by you under the relevant order within 48 hours
Order cancellation
- As a user, you may cancel an order placed by you before the order enters the “billed” stage. For any permitted cancellations, we will initiate a refund, if any, made by you under the relevant order within approximately 48 hours.
- We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.
- Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company, including causes for delivery-related logistical difficulties. For such cancellations, the Company will initiate a refund, if any, made by you under the relevant order within 48 hours.
Returns & refunds
- All refunds for returns and cancellations will be processed within seven (7) days from the date of return of the product subject to satisfactory checks and the refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in Your account based on respective banks policies. Refunds for products purchased on cash on delivery basis shall be refunded by way of promotional codes which shall expire after thirty (30) days from the date of issue of such promotional codes. Users can opt-in for a promotional code refund for online payments as well. Refund can not be transferred back to any other payment method once the promotional code is initiated.
- Products once delivered are non-returnable, except in case the same are damaged, defective, expired or incorrectly delivered and you are requested to read the return policy of each product listed at the K2H Platform before raising any request for return or refund.
- All refunds shall be made in Indian Rupees only.
- Unless otherwise stated and/or as mutually agreed between the Company and Customer, for payments made through electronic means such as debit card, credit card, net banking, wallet etc. the refund shall be made using the same payment mode.